Going-Natural.com has established new shipping rates, delivery schedules, and faster delivery service to enhance your overall shopping experience with us. Shipping rates for Standard Delivery is a flat fee of $5.95. For international orders the fee is $14.95.
We ship USPS. Orders usually arrive within 5 - 7 business days.
Business Days
Our business days are Monday to Friday, excluding federal holidays within the United States.
* Processing Time
Orders placed after 11:59PM (EST) will be processed and shipped by the end of the next business day. Orders received on Saturday and Sunday will be processed on the following business day.
If a package is returned to our warehouse as undeliverable, you will be issued a refund for the amount of the order less $7.00 (USPS re-routing fee). If you choose to have your package reshipped, there will be a $13.95 charge ($7.00 re-routing fee and $6.95 shipping fee).
Damages
Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you.
ALL PURCHASES ARE SUBJECT TO BANK AUTHORIZATION PRIOR TO PROCESSING. ONLY AUTHORIZED PURCHASES WILL BE PROCESSED AND SHIPPED. IF YOUR ORDER CANNOT BE PROCESSED, AN EMAIL NOTIFICATION WILL BE SENT.
Cancellation Policy
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted.
To: Who it may concern
I have ordered an object online today and I have noticed that your product contained ingredients which I do not want to have in my hair. 
It has been less than 25 minutes and I am asking for a refund please.
Contact me as soon as possible.
Thank you,
Patrina Nelson
Hi, i placed my order online and did not realize it went through, so i hit the place order bottom again which means i order twice. please it was a mistake, i only want one order.
The first order number is 00000101 and the second one is 00000103 . please do not charge me twice or refund me the second one if you did already.
thanks.
Nicole
